Introduction
CrackPlatoon Charging Solution Ltd. (“CrackPlatoon”) owns and operates all CrackPlatoon products and services, including the ChargeEasy app and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using CrackPlatoon products, you agree to the terms outlined in this Privacy Policy.
We are committed to protecting your personal information and ensuring your privacy. Please read this Privacy Policy carefully and review it regularly for any updates.
Information We Collect
We may collect the following types of personal and sensitive information from you:
1. Personal Information:
– Name and contact details (phone number, email address, etc.)
– Address, including PIN code
– Date of birth and gender
– Demographic information, including preferences and interests
2. Sensitive Information:
– Financial details such as bank account numbers, credit/debit card information, or payment instrument numbers
3. Other Information:
– Usage data from our Charging Stations and the ChargeEasy app
– Feedback or surveys you may submit
– Communication details, including email correspondence and call logs
4. Automatically Collected Information:
– Data collected through cookies and similar technologies when you access our website or app
– Logs of your activity on CrackPlatoon’s platform, including IP addresses and device information
How We Use Your Information
The information we collect may be used for:
1. Service Provision:
– Facilitating the operation of our EV Charging Stations and ChargeEasy app
– Processing your requests and transactions
2. Communication:
– Responding to your inquiries or customer service requests
– Sending periodic updates about products, promotions, or offers
3. Operational Improvements:
– Enhancing our products and services
– Conducting internal analytics and research
4. Legal and Security Compliance:
– Ensuring compliance with legal obligations
– Detecting and preventing fraud, unauthorized access, or other security issues
5. Marketing:
– Sending promotional emails or contacting you about offers that may interest you
Sharing Your Information
We may share your information with third parties under the following circumstances:
1. Service Providers:
– To third-party vendors who assist us with payment processing, data analytics, and other business operations
2. Legal Requirements:
– To comply with applicable laws, regulations, or legal processes
3. Business Transfers:
– In connection with mergers, acquisitions, or asset sales
4. With Your Consent:
– If you explicitly agree to share your information for specific purposes
Security Measures
We implement robust security practices to protect your personal data, including:
1. Encryption:
– Securing data during transmission and storage
2. Access Control:
– Limiting access to personal data to authorized personnel only
3. Regular Monitoring:
– Conducting routine checks for vulnerabilities and implementing necessary updates
Although we take every precaution, no system is completely secure. By using our services, you acknowledge and accept this risk.
Your Rights
You have the following rights regarding your data:
1. Access and Update:
– Request access to or correction of your personal information
2. Withdraw Consent:
– Revoke your consent for data usage (note that this may affect service availability)
3. Lodging Complaints:
– Contact us or your local regulatory authority if you believe your rights are being violated
Prohibited Activities
You are prohibited from engaging in the following activities on CrackPlatoon’s platforms:
1. Providing false or misleading information
2. Uploading harmful, obscene, or unlawful content
3. Sharing sensitive data without proper authorization
4. Attempting to bypass or disable security measures
Violations may result in account suspension and legal action.
Changes to This Privacy Policy
CrackPlatoon reserves the right to amend this Privacy Policy at any time. Updates will be posted on our website and app, and your continued use of our services constitutes acceptance of the revised terms.
Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
– Email: info@cpcsl.com
– Phone: +8801738195257
This Privacy Policy is governed by the laws of Bangladesh and complies with applicable data protection regulations.