Return Policy
At CrackPlatoon Charging Solution Ltd. (“CrackPlatoon”), we are committed to providing reliable and efficient services. However, in the rare event of a malfunction or error caused by a manufacturing defect or system fault, you may request a return or replacement of a service or product. Please contact our support team immediately if you encounter any issues.
To initiate a return, you must:
1. Notify us within 7 calendar days of identifying the issue.
2. Provide all relevant details, including proof of purchase and a description of the issue.
For more assistance, contact us at:
Email: support@crackplatooncsl.com appsupport@coderspack.org info@cpcsl.com
Phone: +8801738195257
Refund Policy
We aim to process refunds promptly and efficiently. Refunds are applicable under the following circumstances:
1. System or Technical Errors: If a payment is processed incorrectly due to a technical issue on our platform.
2. Service Failures: If a charging session is not completed successfully due to a fault in the Charging Station or the ChargeEasy app.
3. Unauthorized Transactions: If a payment was made without your authorization.
Refund Process
To claim a refund, please follow these steps:
1. Submit a refund request via email to appsupport@coderspack.org or through the ChargeEasy app.
2. Include the transaction ID, date, and reason for the refund in your request.
3. Our team will review your claim and may contact you for additional information or clarification.
Timeline for Refunds
Refund requests will be processed within 7 to 10 working days from the date your claim is verified and approved. The refunded amount will be credited back to your original payment method. Please note that the exact time may vary depending on your bank’s policies.
Cancellation Policy
We process orders and payments quickly to ensure seamless service. However, if your cancellation request is received before the service or transaction is initiated, we will cancel and refund your payment. Cancellation is not guaranteed once the service has commenced.
For cancellations, contact us at:
Email: appsupport@coderspack.org
Phone: +8801738195257
Important Notes:
– Refunds will not be processed for user errors, such as incorrect input of charging session details or failure to follow instructions.
– CrackPlatoon reserves the right to decline refund requests that do not comply with the terms outlined above.
– Refund and return policies are subject to the terms and conditions of CrackPlatoon Charging Solution Ltd.
If you have any questions or need further assistance, please contact us at:
– Email: appsupport@coderspack.org
– Phone: +8801738195257